When you’re happy, we’re happy. Jonathan's stand behind the quality of the products we sell and we truly hope you enjoy your purchase. If you are unsatisfied for any reason, return your merchandise by following the steps below. You can return your order for a refund within 30 days of your purchase.
Merchandise must be unused, unworn and in good condition.
No refunds will be given without a receipt.
Only items purchased through jonathansgatlinburg.com may be returned.
Refunds are for merchandise values only.
We will do our best to process your return or exchange within 7 business days after receipt.
Did you receive a gift from Jonathan's and are missing the packing slip? Just give our customer care manager a call at 1-877-218-0442.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Article or item with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com or 877-218-0442.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless damaged upon receipt and damage not listed in details of item prior to purchase.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 733 Parkway Gatlinburg Tennessee US 37738.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about your return.
To return your product, you should mail your product to: 733 Parkway Gatlinburg, Tennessee US 37738
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.